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Conflict Resolution Commission
APPEAL TO THE CONFLICT RESOLUTION COMMISSION
Any procurement participant has the right to appeal to the Conflict Resolution Commission with complaint about actions (inaction) of the customer, procurement organizer, incl. decisions taken, if it considers that such actions (inaction) or decisions violate its rights and legitimate interests .
A complaint can be filed at any time from the date of official publication of the procurement notice on the official website (for transactions that fall within the scope of 223-FZ) and the customer’s website (for transactions that do not fall within the scope of 223-FZ), and no later than 10 calendar days from the date of placement of the protocol for summarizing the procurement or notice of cancellation of procurement
One person may appeal against the terms and conditions of the specific procurement documentation not more than three times, if there are different grounds.
After expiration of the specified deadlines, an appeal can only be filed in administrative or judicial order.
If the Customer / Organizer of the procurement was Rosneft, the complaint may be sent to firstname.lastname@example.org . The email shall be entitled “Complaint for consideration by the CRC of Rosneft.”
If the Customer / Organizer of the procurement was another group company, the complaint shall be sent to the official email address of this group company.
The address of the Procurement Organizer is preferred.
Complaints and letters directed to email@example.com , under which other group companies are the Customer / Procurement Organizers, complaints that are illegible, contain obscene or abusive language, advertisement, commercial proposals, requests for clarification of the notice, and procurement documents, shall not be considered. No replies to such requests shall be given. Requests for clarification of a notice, and documentation on competitive procurement shall be sent to the address indicated in the notice and in the procurement documentation - for sending the relevant requests.
REASONS FOR REFUSAL TO CONSIDER A COMPLAINT:
• the procurement is appealed against to competition or judicial authorities on a similar basis;